How Much Should You Tip Amazon Prime Now Driver?

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23 Responses

  1. Alex says:

    I believe you should not tip people who work for large corporations because you provide an incentive and people will accept lower paying job in hopes to earn tips so at the end of the day, you tipping corporation.

    • cmckissack says:

      Hi Alex, thank you for your comment. There is only one way to test that theory and that is for all tipping to stop. That will never happen. One way to test your theory, is to work as a gig economy contractor and refuse or give all tips to charity then see if your business income is enough to live on.

  2. Chelsea Malia Ponzo says:

    I just read that the prime now delivery drivers are not allowed to accept cash tips. What i am doing is leaving a smaller tip online when i order and upon food arriving you can change the tip based on good service for up to 24 hours.

  3. Alex says:

    So the grocery shopper and the person who deliver it are not the same person is that correct? If that is the case how do we tip both?

    • cmckissack says:

      That is correct; in Amazon’s case for Whole Foods grocery delivery, the person who delivers your food is an independent contractor and does not provide shopping services. As well as Walmart and Kroger delivery. Walmart and Kroger employees shop your groceries, and companies like Door Dash, Postmates, or Shipt deliver them – but that person is still an independent delivery person.

      • Lisa says:

        I’m a shipt shopper. We shop AND deliver every order.

        • cmckissack says:

          Hi Lisa – Shipt Shoppers are the best in my opinion!! I get the best service and most communication from the shopper when using that service. When I was a gig worker, I did many many shopping and delivery services as a contractor for Instacart and Shipt. Shipt seemed the most professional and paid better rates. I will say though, that some Kroger stores here in Atlanta Metro region use Shipt to only perform the delivery portion when they picked up from the Clicklist team. Good luck out there!

  4. cmckissack says:

    For Amazon Prime (Whole Foods), the shopper and delivery person are not the same. For Instacart the shopper and delivery person are the same, Shipt also has a shopper and delivery person, but if you order straight from Walmart or Kroger – the delivery person is not the shopper.

  5. me says:

    I tip shoppers but not drivers. Why tip the driver? Whole foods should be paying for that, not me, if delivery is indeed supposed to be included.

    • cmckissack says:

      Why tip the driver? I was a driver and shopper for some weeks to experience gig-economy life. That’s why I tip the driver because I am acutely aware of the earnings and how hard it is to make a living. However, you don’t have to tip at all. It’s absolutely your choice. Eventually, that personal service will be replaced with mass deliveries and less human touch – but for now, I believe in tipping and understand how it helps the bottom line.

    • Lisa says:

      You tip the driver because they are providing you a service. My goodness. I’m a driver. I would never in a million years be able to do this without tips. Amazon only pays us a flat rate. We pay for own gas, the wear and tear on our vehicle. Not to mention most of my deliveries are approx 40 mins away from the store. Customers don’t realize these deliveries are not coming out of the store that’s closest to you. Only a few stores are set up for this service. So we have to go to that location even if it’s far from your house. This is a service. If we didn’t get tipped we would average less than minimum wage an hour.
      Do you tip your server at a restaurant? They didn’t make your food. Same thing. That cook didn’t spend their money making your food. The tip of course goes to the person that brought you your food. The one that provided the service for you.
      Don’t be cheap people. You’re not having to leave your house. Use your gas. Bring your children to the store. Sweat in the heat. Tip your drivers. The service your getting from Amazon is free.

      • cmckissack says:

        Thanks for your feedback Lisa! Those are great comparisons – that not tipping a driver is the same as not tipping your table waitress who didn’t cook the food.

  6. Martin Yonan says:

    I am a prime member so shipping is free and I get deliveries free of charge , Why is Whole Foods any different , are they drivers with their own cars or that prime truck

    • cmckissack says:

      Whole Foods – or Amazon Now/Fresh type deliveries are slightly different than receiving packages via Amazon Prime. When ordering fresh food from Amazon (https://primenow.amazon.com/) the delivery person is probably contracted to pick up the food from Whole Foods as it was packed by a Whole Foods (Amazon) employee then placed in a waiting area until your delivery driver picks it up and delivers it.

  7. James says:

    If I give a Whole Foods delivery person a $20 tip on a credit card, does this delivery person gets the whole $20 on top of his/her base pay? Whole Foods does not take a portion of the $20 to pay for the delivery person’s base pay, does it?

    • cmckissack says:

      Hi James,

      Great question – “Your entire tip goes to your courier” and the information is deep within the Amazon Now Help page:

      “Who makes the deliveries?

      Amazon Flex delivery partners will deliver customer orders from urban fulfillment centers (and local stores).

      Are tips required?

      No; tipping is completely optional and can be changed up to 24 hours after delivery for orders. Your entire tip goes to your courier, but information about your tip, such as the amount or who has issued it, isn’t shared.

      Tipping is not available for Prime Now Pickup orders.

      Retrieved 12/9/20 from https://primenow.amazon.com/help/node/G201635640

  8. Nick M says:

    I’d have to argue that speed, while sometimes important, is mostly completely out of the drivers control. Most of the time, a late delivery is caused by Whole Foods, who claim an order is ready but actually require the driver to wait another hour or so to actually pick up the items. This is just passing the blame along and ruins a drivers pay who have no other choice but to complete the block late, which adds more unpaid time to their route, and forfeit tips. The biggest thing I would suggest tipping is based on the size of the order, the time of day, location to deliver, and weather. If you have a huge order with 11 bags, that’s more the driver has to carry and less room for other stops. If it is night time, it’s really hard to see address and navigate. Location is huge, no one wan’ts to carry a bunch of heavy bags up 6 flights of stairs to some obscure, hard to find, apartment. Also, If you live miles out of town, in some rural area, then you are most likely the only stop the driver has, which means they will waste tons of miles and time for one drop off. And of course weather, snow is hard to drive in and if it’s raining can also be hazardous. But please, if it is raining heavily don’t blame the driver for wet bags, this is something that is often unavoidable and most of the time, Prime Now warehouses will just leave bags on the top of carts out in the rain, which is out of the drivers control.

    • cmckissack says:

      Great points Nick!! It is an incredibly challenging task to be able to successfully complete several deliveries that have weather, location, and size challenges!! Customers who care do notice these nuances you mentioned like times of day, weather, size of the order; and will tip accordingly. Unfortunately, some do not and that can be incredibly frustrating! Have a driving wait while the store finishes up shopping is a terrible practice and as you said eats into your profits.

  9. Michael says:

    I just made my first Whole Foods Market order on my PC at amazon.com (just in the browser, not in an app). The order process was easy, but I never spotted any way to leave a tip for the delivery person. Where does that appear when you order through amazon.com on a browser?

    • cmckissack says:

      Hi Michael,

      When the order is complete you should get an option to add a tip. If you do not; you may want to consider adding a cash tip at the door. Amazon doesn’t make it as easy to add tips because they are solely focused on a delivery versus shopping.

  10. Bee says:

    I tipped Instacart shoppers 15-20% or more on my large weekly orders (about $450)– about $100 in tips weekly. Now I get groceries delivered from Whole Foods, and only the driver receives the tip. I usually tip only 10% (or more) now because I’m tipping for the driving service alone, not the shopping service. Does this make sense to anybody else?

    It’s hard to know how much to tip. I don’t feel I should have to subsidize large corporations like Whole Foods who don’t want to pay their workers fair wages. But that’s the way it is, so I do it.

    • cmckissack says:

      Great point Bee! Tipping for driving service alone does mean an adjustment, but keep in mind that when you use services like Instacart or Shipt you pay 10-20% more for the groceries that you would pay in the store. If you are ordering directly from Amazon for your Whole Foods delivery then you will be paying the same price as if you were in the store but other vendors like Instacart and Shipt tack on a small cost to each item!

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